If you are working with a Support Rep to make modifications to a report or for a new report, and they email you the file, follow the steps below to download and save the report file. Both .rpt and .acctrpt…
Articles
Setup UPS using Default Mapping Templates
Configuring UPS WorldShip® to Import data from Acctivate using Templates. First, make certain that you have completed the ODBC setup (This must be completed before you begin the UPS WorldShip® integration process. A 32-bit ODBC connection is required) Ensure when setting up the ODBC…
Posted in Shipping, Uncategorized
“Length of NEW column color cannot be zero” error when creating new sales order
Starting with the Windows 10 update (version 1809), it has been reported that opening existing sales orders or creating new orders in Acctivate leads to the following error: “Length of NEW column color cannot be zero” It’s likely that the…
Posted in Sales, Uncategorized
Order Manager Inventory Allocation when Scheduling
In Acctivate, inventory will not be allocated to booked or back-ordered orders automatically. Those orders need to have inventory scheduled manually, even if there is now a sufficient quantity in your warehouse(s). Of course, it’s not always practical to manage…
Posted in Order Manager, Uncategorized
Pending Amazon Orders and ChannelAdvisor
Acctivate integrates with the web store ChannelAdvisor, which can act as a web platform that consolidates orders and inventory quantities for other web shopping carts such as Amazon. Acctivate will import in orders from ChannelAdvisor based on the ordered date…
Posted in Uncategorized
Join a Remote Support Connection using ConnectWise Control
Acctivate Support and Implementation now use a new remote connection tool called ConnectWise Control. When submitting a Support Request, users may receive a response from an Acctivate Support Representative asking to set up a remote support connection wherein the Support…
Posted in Uncategorized
Adding a Zero Cost Item to Acctivate
Users may want to keep track of an item’s availability, but not its cost. Typically, this happens for items like boxes or pallets. To set up a zero cost item, take the following steps. Create a new inventoried product in…
Posted in Uncategorized
“The SMTP server requires a secure connection” email error
When trying to send an email from Acctivate, you may encounter an error with phrasing similar to “The SMTP server requires a secure connection”. While this error is somewhat unclear, the gist of it is that the user’s email address…
Posted in Uncategorized
EDI 850 orders not showing up in the Process EDI window
If you are setting up or using EDI to import in and process orders, you may run into a problem with 850s not showing up in the Process EDI window within Acctivate. There are a few different potential causes for…
Posted in Uncategorized
How to speed up your database backup
If your backup process is taking a long time and the backup file is becoming overly large, you can resolve both of these problems by overwriting the existing sets. A “set” in Acctivate is like a snapshot of the database…
Posted in Uncategorized
