For customers moving to multi-currency and needing to change over current customers to their respective native currency:
QuickBooks and ACCTivate do not allow the customer to be renamed or merged with their previous customer record due to the new currency so any previous history will need to remain with the current customer record.
Ex. Customer A history stays with Customer A and cannot be moved to Customer A – EUR.
You may, however, still need to ‘move’ over a current balance on a current customer IF they are being re-created with their native currency(‘Changing’ customer from USD to EUR).
As an example:
Customer A is currently in ACCTivate and QuickBooks with USD as their currency. Once multi-currency is turned on they will need to be re-created as a EUR(Euro) customer, Customer A EUR. You can ‘move’ over the current customer balance by utilizing the Statement Charge transaction in QuickBooks to apply a balance to the ‘new’ multi-currency customer. Once a Statement Charge is posted to the Customer A EUR and a sync is run Customer A EUR will be created in ACCTivate and show a balance of the statement charge amount.
Customer A EUR
Balance after Statement Charge $3000
Keep in mind that all credit limits will be in your respective home currency(USD in this example) so if the customer is on credit hold they will be on credit hold with the new customer record, provided their credit limit is set to the same value as the original customer. Once you set the balance and credit limit it may also be a good time to zero out the balance for the original(USD) customer, Customer A.
Customer A And Customer A EUR
Credit Limit $1000
In order to ‘reduce’ the customer balance you can either apply a payment in QuickBooks or create a Credit Memo in ACCTivate and then apply to the Statement Charge in QuickBooks.