Temporary Files for Email Attachments and Reports

Acctivate uses Crystal Reports for generating Sales and Purchase Order documents to be emailed to customers and/or vendors.

The report is first generated in Crystal Reports then saved as a PDF file in the Temporary Internet Files folder on your PC.  This is the same folder used for displaying files attached to saved/sent email messages.

You can find the location of the Temporary Internet Files folder using Internet Explorer.  Once located, you can safely delete the entire contents of this folder.

  1. Launch Internet Explorer
  2. Click the Gear icon and choose Internet Options
    InternetOptionsMenu
  3. Click the Settings button in the Browsing History section
    InternetOptionsBrowsingHistory
  4. You can now view the Current Location of the Temporary Internet Files folder.  You can also click View files to open the folder in Windows Explorer.
    TemporaryInternetFilesLocation
  5. You need to browse to the ACCTivate sub-directory that may not be visible.
  6. Click into the Address Bar of the Window and \ACCTivate at the end, after …\Temporary Internet Files\
    TemporaryInternetFilesACCTivateFolder
  7. You will see all files previously attached to Acctivate emails in this folder.
  8. You can press CTRL+A to Select All files then DELETE to remove them.
Posted in Email, Reports - Last modified on September 9, 2015Cassandra Creasy
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