‘Unknown payment method…’ during webstore import

Users may receive an error during a Sales Order import if the Payment Method imported in doesn’t match the list of available Payment Methods.  The following error notates the method of Payment from the webstore is specifically named ‘authnetcim’, which has a conversion set up in the webstore import map named ‘Authorize.Net’.  However, the actual Payment Method set up in QuickBooks and Acctivate configuration manager is specifically called ‘AuthorizeNet’, excluding the period.

“Unknown payment method ‘Authorize.net’ (Subdocument ‘order’ Table ‘SalesOrderXML’ Column ‘PaymentMethod’ Original Value ‘authnetcim’ Converted Value ‘Authorize.Net’

The simple solution is to modify the conversion in the webstore template.


You can review the list of available payment methods by opening Configuration Manager and browsing to Sales Order -> Payment Method.




Posted in Web Store Integration - Last modified on August 27, 2015
Still need help?
Search all content on this site, contact support at 817-870-1311, or create a support ticket.