500.19 may be returned when browsing to the mobile handheld webpage (localhost/accthandheld)

Before installing Acctivate mobile, you are required to install two components to setup the Mobile webpage. First is IIS web services then ASP.NET. If the server OS is “Server 2012” or newer it’s possible Internet Information services (IIS) was installed but the underlining component, ASP.NET, was missed. Ensure that ASP.NET was installed, then refresh the mobile site (browsing to localhost/accthandheld on the server).

The error might be similar to the one below

HTTP Error 500.19 - Internal Server Error
The requested page cannot be accessed because the related configuration data for the page is invalid.

Detailed Error Information:
Module	   IIS Web Core
Notification	   BeginRequest
Handler	   Not yet determined
Error Code	   0x800700b7
Config Error	   There is a duplicate 'system.web.extensions/scripting/scriptResourceHandler' section defined
Config File	   \\?\C:\inetpub\wwwroot\AcctHandheld\web.config
Requested URL	   http://localhost:80/accthandheld
Physical Path	   C:\inetpub\wwwroot\AcctHandheld
Logon Method	   Not yet determined
Logon User	   Not yet determined

Config Source:
    5: 			<sectionGroup name="scripting" type="System.Web.Configuration.ScriptingSectionGroup, System.Web.Extensions, Version=, Culture=neutral, PublicKeyToken=31BF3856AD364E35">
    6: 				<section name="scriptResourceHandler" type="System.Web.Configuration.ScriptingScriptResourceHandlerSection, System.Web.Extensions, Version=, Culture=neutral, PublicKeyToken=31BF3856AD364E35" requirePermission="false" allowDefinition="MachineToApplication"></section>
    7: 				<sectionGroup name="webServices" type="System.Web.Configuration.ScriptingWebServicesSectionGroup, System.Web.Extensions, Version=, Culture=neutral, PublicKeyToken=31BF3856AD364E35">


Posted in Mobile, Technology - Last modified on February 17, 2016daniel.stenbro
Still need help?
Search all content on this site, contact support at 817-870-1311, or create a support ticket.