localhost/accthandheld is blank

The first step in troubleshooting any connection issues with Acctivate Mobile and/or IIS is to review the error code that you receive when attempting to browse to http://localhost/accthandheld from the server where Acctivate Mobile is installed. Usually, those error codes are very informational and can point you in a direction to get things resolved. This article covers the solution when the localhost/accthandheld page is completely blank and shows no error code (see screenshot below).

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This is caused by a Windows Feature called HTTP Errors not being enabled. To enable this feature, open “Turn Windows features on or off” on the Server, then browse to Internet Information Services > World Wide Web Services > Common HTTP Features and check the box next to HTTP Errors.

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Once that feature is enabled, Windows may prompt you to reboot the server. After the reboot, try to reach http://localhost/accthandheld again and you should see a detailed error stating what the issue is.

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Posted in Mobile - Last modified on June 11, 2019Quinn Winkler
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