“Payment Amount must be zero if no payment type”

When preparing invoices for sales orders in Acctivate, users may receive a message stating:

Payment amount must be zero if no payment type is selected


Users may receive this message if Orders were imported in with a payment amount, but the payment type was not imported.  In order for the payment to be pushed to QuickBooks during a synchronization, QuickBooks requires a payment type.

If Sales Orders are imported in from a webstore, we recommend you review the webstore mapping and either map the Method of Payment field or set a default payment method in the mapping so all payments can be properly created.

You can also quickly open the Sales orders and manually select the payment method on the Order.


Posted in Sales - Last modified on May 28, 2019
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