When importing orders from a webstore, you may encounter warnings from the sync that state an order has been skipped. This can happen for a variety of reasons depending on the configuration of your webstore template in Acctivate or the configuration of the webstore itself. For example, in some webstores, orders marked as “Pending” will not import into Acctivate and will be skipped in the webstore sync.
If an order gets skipped, it will not be re-imported automatically at the next sync. The timestamp/last order number counter in the webstore template will advance to the most recent order that came in correctly. Therefore, these skipped orders will not be looked over again.
However, you can re-import these skipped orders. For example, if the pending order is no longer pending, you’d want to import that. To re-import, take the following steps:
Open the “Alerts” window in Acctivate by clicking either the “Alerts” icon or selecting “Business Alerts” from the Alerts dropdown.
Click on the Webstore tab.
At this point you’ll either check the boxes next to the skipped orders you want to import, or check the “Select All” to try to re-import all the orders. You can also use the Shift key on your keyboard to select a range of orders, then right click and choose “Check Selected”, or you can use Ctrl + mouse clicks to select specific orders.
Once you’ve selected the orders, click the “Retry Import…” button.
After that, the orders should be imported into Acctivate! If the orders are not coming in and you believe that they should be, please contact Acctivate Support for assistance.