Could Not Load File or Assembly … The system cannot find the file specified

After an Acctivate update, a workstation may run into this error:

“Could not load file or assembly ‘CrystalDecisions.CrystalReports.Engine, Version=13.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304’ or one of its dependencies. The system cannot find the file specified.”

(error -2147024894)

This error is typically caused by a mismatch in the server files and the workstation files. Sometimes a workstation’s firewall or anti-virus will block a component file, causing problems with reports. To solve this error, simply close out of Acctivate and run it as administrator. To do so, right click the Acctivate icon on your desktop and click “Run as administrator”. Then, log into Acctivate like you normally would. Once Acctivate is ran as an admin, it will forcibly copy those files over and update them to what they should be. You will be able to resume normal Acctivate use after that.

You should  not need to run as administrator every time you run Acctivate. However, you may need to do it one time after updating your server, or the problematic workstation may cause the same problem.

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Posted in Installation, Reports, Start up - Last modified on June 15, 2018Quinn Winkler
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