Acctivate crashes when printing sales order forms or invoices

This problem may be related to a large branch logo. Instead of loading the image one time, Crystal Reports loads the image for each line (record) on the sales order or invoice. The Crystal Reports temporary file is limited to 2 GB and it will crash when this limit is reached. You may also receive an “Invalid Seek Address” error immediately before it crashes.

The workaround is to reduce the dimensions and/or quality of your logo file or place the image directly on the report using Crystal Reports. We recommend that you place the image directly on the report using Crystal Reports if your sales orders typically have a lot of line items since the problem gets worse on larger sales orders.

Related Crystal Reports KB Article
http://support.businessobjects.com/library/kbase/articles/c2013259.asp

Posted in Reports - Last modified on September 9, 2015Cassandra Creasy
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