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What are the Activity Fields for Message Templates?
See the list below for the values that can be entered into Message Templates for Business Activities.
The following table lists the data fields that can be entered into the body of an Email Message Template to request specific business activity information from the database. These message template fields can be used when the email message template type is set as Activity or All.
Note: Message templates must be in the following format:
| Database Field | Message Template Field |
| Activity Template Type | |
| ActivityID | ActivityID |
| ActivityType | ActivityType |
| ActivityTypeCode | ActivityTypeCode |
| CodeDescription | CodeDescription |
| Code | Code |
| Priority | Priority |
| PriorityCode | PriorityCode |
| Resolution | Resolution |
| ResolutionCode | ResolutionCode |
| Status | Status |
| Completed | Completed |
| StatusCode | StatusCode |
| AssignedToName | AssignedToName |
| AssignedTo | AssignedTo |
| DateOpened | DateOpened |
| OpenedBy | OpenedBy |
| OpenedByName | OpenedByName |
| DateDue | DateDue |
| DatePromised | DatePromised |
| PromisedBy | PromisedBy |
| DateClosed | DateClosed |
| ClosedByName | ClosedByName |
| ClosedBy | ClosedBy |
| Description | Description |
| Discussion | Discussion |
| ResolutionDiscussion | ResolutionDiscussion |