If your backup process is taking a long time and the backup file is becoming overly large, you can resolve both of these problems by overwriting the existing sets. A “set” in Acctivate is like a snapshot of the database…
Articles
Deleting Customers out of Acctivate
A common question that users ask is how or whether customer records can be deleted out of Acctivate. The short answer is that customer records cannot be deleted out of Acctivate through any conventional means within the system. This is…
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“Side by Side Configuration Error” when starting Acctivate
Occasionally when starting up Acctivate following an update or new workstation install, you may encounter a message referencing a “Side by Side Configuration Error” that keeps you from being able to start up the application. The reason users typically encounter…
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“There was a problem sending your error report” error
From time to time, users may encounter the following error when trying to sync with QuickBooks: There was a problem sending your error report. This error means that Acctivate could not communicate with our servers here at Alterity to log…
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Sync errors when deleting or deactivating tax categories in QuickBooks
Within QuickBooks, users are able to set up custom tax categories. Over time, these categories may become discontinued or fall out of use. If a QuickBooks user deletes or removes any of these categories, sync errors will occur when syncing…
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How to change the “From” email address in Acctivate
When composing emails in Acctivate, users can modify the From email address under certain circumstances. If company is set up to use MAPI, the From email address cannot be altered within the composition window. Under an SMTP configuration, however, the…
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How to export report files from Acctivate
(Note: For information on how to export the data within a report, click here) There may come a time when you need to send a report to another user, Acctivate company, or to your Acctivate support representative. In these cases,…
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How to find a custom or standard report file
There may be a time when you need to access the root report file for a custom or standard report within Acctivate. The most common reason you may need to find this file is if you need customization work or…
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Import Alternate Product IDs
Users can add multiple alternate product IDs to a given product. This will allow for more detailed reporting as well as enable you to have webstore specific IDs. See the notes column for tips and acceptable data to import into…
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How a Quickbooks Rebuild impacts Acctivate
*Whenever making any changes to your Quickbooks/Acctivate data files, first make sure to run a complete back up of both the Quickbooks company file and the Acctivate database* When considering a Quickbooks rebuild, there are some things to keep in…
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