An error that may appear after updating Acctivate is as follows: The application has failed to start because the side-by-side configuration is incorrect. Please see the application event log for more details. Typically, users encounter this error upon attempting to…
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Applying one payment to multiple invoices or multiple payments to one invoice
When dealing with payments in Acctivate, there may be some situations that require you to split up either the invoices related to an order, to the payments related to the order. This can happen for a wide variety of reasons.…
Posted in Accounting, Sales
Resolving the “Acctivate was not able to update all data…” error
Following the process of updating Acctivate on the server, users may encounter an error along the lines of Acctivate was not able to update all data. Please check Acctivate log for error message. Typically, this error appears upon logging into…
Posted in Installation
Migrating data from one Acctivate company file to another company file
For some users with multiple Acctivate Companies, there may come a time when you would like to migrate the data in one of the companies into the other. This can be due to a merger or a variety of other…
Skipped or Missing Invoice Numbers
From time to time, users may notice that some invoice numbers “go missing” or get skipped. This is not uncommon and can be attributed to a few different potential reasons for the missing numbers. We’ll go over the most common…
Send Emails in Bulk Through Order Manager
The Order Manager in Acctivate is a powerful tool with many fantastic options available to users. One of which is the ability to send emails in bulk for selected orders within a bar’s filtered orders. This can be helpful for…
Posted in Order Manager
Resolving the “Connection to the server was lost” Error
Occasionally, while working within Acctivate, users may see the following message pop up: Typically, this warning can appear for the following reasons: The network connection to the server is broken or temporarily down The server is rebooting The instance of…
“Transaction could not be locked. It is in use by another user.” Synchronization Error
Occasionally, when syncing Acctivate with QuickBooks, users may encounter the an error similar to the following: Error TxnDelVoid SubmitQBDeletionBatch: error while deleting journal entry D72EF-1234567899 Ref Number 001234: Cannot delete the object specified by the id = “D72EF-1234567899”. QuickBooks error…
Posted in QuickBooks and Sync
Can’t Find Voided Transactions?
Unlike voided invoices or canceled orders, voided transfers, receipts, or other transactions voided through the Void Inventory Session tool are not able to be recalled and viewed again after being voided. This can understandably be confusing for users at times.…
Database Backup File Is Much Larger Than Database
When creating a backup within Acctivate, users have two options. They can either create a standard backup by just clicking “Start Backup” or they can check the “Overwrite existing sets” box. If a user chooses not to check this box,…
Posted in Database
