Articles

Credit Proof vs. Credit Memo

In business when a customer submits a request to return an incorrect or damaged product, navigate to Sales > Credit Memo  to open the credit window. If the customer will return the unwanted item, it may be necessary to provide

Posted in Customer, QuickBooks and Sync, Sales

Configuration options for Mobile Order Picking

Mobile Order Picking options explained.  These options can be found  by going to Configuration Management > Mobile > Order Picking Submitting picked orders Pick complete sales order by default If checked the full ordered quantity is picked from a single lot

Posted in Add-On Modules, Configuration, Mobile

Delete Warehouse from a Product

Occasionally, you may want to remove a warehouse on a product.  This does not remove any historical transactions, or delete the warehouse from the database.  Removing the warehouse from a product hides the warehouse only for the product you are

Posted in Database, Inventory, Reports

Product Class: Product Class is ambiguous

As your business grows and you have the need for more and more product classes, the list can grow to a point that you may have accidentally created a duplicate Product Class.  The database must have a unique identifier to

Posted in Configuration, Database, Excel, Getting Started, Import Data, Inventory

Multi Level Assembly Process

The Assembly Process brings together a group of individual components, combining them to build a new product.  This new product can then either be sold ‘as is’ to a customer or be used as a component of another assembly.  Assembly products used

Posted in Add-On Modules, Inventory

The remote server returned an error: (400) Bad Request… when processing a credit card

Processing credit cards in Acctivate with either QuickBooks Merchant Services or Authorize.net may return the following Remote server error (400) Bad Request. Received empty or truncated http inputstream. First, check the customer record or the name on the credit card

Posted in Other Applications, Sales

Deleting Customers from Acctivate

You have old, inactive or duplicate customer records, now you want to delete them.  Acctivate does not allow users to delete customers once a record has been created.  While it may sound like a simple click of the mouse or

Posted in Customer, Database, Other Applications, QuickBooks and Sync

Invoice not released. Order has scheduled kits with components not stocked in the selected warehouse(s)

When trying to create an invoice for a sales order containing a kit item you may receive this message: This message means that the kit product and one or more of its component products are not stocked in the same warehouse. When

Posted in Inventory, Order Manager, Sales

Microsoft Visual C++ Runtime Library error

If you have received the Microsoft Visual C++ Runtime Error, this is not an Acctivate error.  This error could be caused by installation of new software, and has been reported after installing recent Windows Updates.  The most likely cause is

Posted in Installation, Launch Acctivate, Microsoft, Other Applications, Reports, Technology

Stop Excel from removing leading zeros

It is important to remember that the when preparing data to be imported it must match exactly what is in Acctivate.  This includes any leading zeros for Product ID’s, UPC’s, etc.  If you have ever tried to input numbers to

Posted in Getting Started, Import Data, Microsoft
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