Articles

Copy Product

Acctivate allows users to copy existing products. The copies will maintain much of the same information as the original products, only with a unique Product ID and transaction/order history. This article will show how to copy a product in Acctivate

Posted in Inventory

“Invoice not released. Cannot determine Sales/COGS GL Account.” error when releasing Sales Invoices

When posting an Invoice from a Sales Order, a user may get an error like the one listed below. This error is telling you that the Sales and/or COGS accounts for at least one of the products on the order

Posted in Sales

Voiding Payments

From time to time, it may be necessary to void a posted Invoice in Acctivate. Often, it may be the case that the Invoice which needs to be voided has a related Payment record. The process of voiding the Invoice

Posted in Customer, QuickBooks and Sync, Sales

Credit Memo From Drop Ship Sales Order

From time to time, a Sales Order which was drop shipped directly from a Vendor to a Customer will be returned. This article will show how this process will work when returning goods back into Inventory. In this first screenshot,

Posted in Sales

Error “ReceivePaymentAdd CustomerRef: required field is missing” when syncing with QuickBooks

During a sync with QuickBooks, users may notice an error related to Customer Payments like: ReceivePaymentAdd CustomerRef: required field is missing End of ReceivePaymentAdd insert {61FF7788-2F27-4B2E-821A-F775D2D4F04F}: payment line {97DAE698-CB7B-4E39-9FCE-36F28FBAE2B2} This can be caused if a Payment Method in Acctivate is

Posted in QuickBooks and Sync

“QuickBooks error message: Invalid argument. The specified record does not exist in the list.” When syncing Invoices or Credit Memos

During a sync with QuickBooks, users may notice an error like: There is an invalid reference to QuickBooks Item “{item name}” in the {Invoice or CreditMemo} line. QuickBooks error message: Invalid argument. The specified record does not exist in the

Posted in QuickBooks and Sync

“Run-Time error – 2147024843 (80070035)” after changing the name of the Server

Users may notice “Run-Time error – 2147024843 (80070035)” when attempting to launch Acctivate after changing the name of the Server. This is caused by references to the old Server Name in Acctivate configuration and licensing, as well as the instance of

Posted in Launch Acctivate

“Do not overwrite changes to this definition during Acctivate Update”

In the Report Catalog section of Configuration Manager in Acctivate, an option called “Do not overwrite changes to this definition during Acctivate Update” exists which can be set on each report individually. This article will explain the function of enabling this

Posted in Configuration, Reports

Exporting Reports From Acctivate

A new version of the Crystal Reports viewer is included with Acctivate, starting in version 10.3. Due to the changes in the Crystal Reports viewer, the Export functions for reports work differently than in previous versions. This article will explain

Posted in Reports

MGMT Cost for Kit Products

The Mgmt Cost field for a Kit product may or may not have a defined value, but you will find that it is not possible to manually modify Mgmt Cost for a Kit product. This article will explain where Mgmt

Posted in Inventory
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