Join a Remote Support Connection using ConnectWise Control

Acctivate Support and Implementation now use a new remote connection tool called ConnectWise Control. When submitting a Support Request, users may receive a response from an Acctivate Support Representative asking to set up a remote support connection wherein the Support

Posted in Uncategorized

Handling Vendor Samples

Receiving samples of a product from your vendor can be handled a few different ways within Acctivate. This article will cover some of the ways that vendor samples can be handled in Acctivate. 1: Sample Warehouse The first option for

Posted in Inventory, Purchasing

Journal synchronization error: Transaction split lines to accounts receivable must include a customer on that split line.

Users may receive the following synchronization error if GL Accounts have been set at the Warehouse level in Configuration Manager. SubmitGLJournalBatch: error while creating journal entry 1555: There was an error when saving a General Journal transaction. QuickBooks error message:

Posted in QuickBooks and Sync

Printing from Mobile may time out due to printer settings

The Acctivate Mobile webservice allows users to configure which printers Mobile related reports will print from.  If you select to print a report from within Mobile and receive the following error, you should review your printer settings: This request operation

Posted in Mobile

Split Assembly Transaction

The Split Assembly function in Acctivate allows you to post partial assemblies.  This allows you to post part of an assembly before another part while also linking the two transactions. When you find an assembly transaction that you need to

Posted in Inventory

Ship Complete Lots

The Ship Complete Lots feature is designed for lot-numbered items that must be shipped as a whole, complete lot. To use this feature, you’ll need to have purchased the Mobile Picking module for Acctivate. By default, this option is not

Posted in Inventory, Sales

Permission denied error running database update

After installing an Acctivate update, a user will need to log into each Acctivate company file and upgrade the database.  In certain cases, a user may receive the error, below, when upgrading the company database. Error running database update:  User does not

Posted in Configuration, Database

Import a credit card authorization from your webstore

Acctivate supports the importing in of an credit card authorization along with a webstore order, using our Webstore module.  Once you are ready to invoice the sales order you imported in from your webstore, Acctivate will utilize the Authorize.Net

Posted in Sales, Web Store Integration

Not enough storage is available to process this command

Users may receive the exception, below, when loading large quantities of records, posting large transactions or importing large amounts of data. Could not load file or assembly ‘System.ServiceModel, Version=, Culture=neutral, PublicKeyToken=b77a5c561934e089’ or one of its dependencies. Not enough storage is available

Posted in Database

Resize the window lookup grid height

From time to time, users may resize the grid in the lookup windows and would prefer to reset the grid back to the original height so they can view a larger quantity of the search results.  This can be accomplished

Posted in Technology
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