Articles

Configure Default Ship To Location

By default, the first Ship To Location ID is set to 1 in Configuration Management. If you’d like to change the default to be something else, you would do so in the Customer section of Configuration. Go to File >

Posted in Configuration, Customer

Configuration options for Mobile Order Picking

Mobile Order Picking options explained.  These options can be found  by going to Configuration Management > Mobile > Order Picking Submitting picked orders Pick complete sales order by default If checked the full ordered quantity is picked from a single lot

Posted in Add-On Modules, Configuration, Mobile

Product Class: Product Class is ambiguous

As your business grows and you have the need for more and more product classes, the list can grow to a point that you may have accidentally created a duplicate Product Class.  The database must have a unique identifier to

Posted in Configuration, Database, Excel, Getting Started, Import Data, Inventory

Widely Used SCAC codes

Here is a list of widely used SCAC codes for EDI shipping. Any others not on this list will need to come from your Shipping provider or EDI Trading Partner. SCAC Carrier name ALLV ALLIED VAN LINES ARFW AMERICAN FREIGHTWAYS

Posted in Configuration, EDI, Shipping

Webstore sync error: Webservice returned zero length data.

Many software applications and web stores have security and password protocols meant to protect your data and stop hackers.  What you may not realize is changing the administrative password on your web store, could also affect any software applications that

Posted in Add-On Modules, Configuration, Web Store Integration

Skipped or Missing Invoice Numbers

From time to time, users may notice that some invoice numbers “go missing” or get skipped. This is not uncommon and can be attributed to a few different potential reasons for the missing numbers. We’ll go over the most common

Posted in Configuration, Purchasing, Sales

UPS Shipping Workstation Installation Guide for use with EDI or Package Manager

This configuration is for EDI/Packaging Manager setup of the UPS WorldShip®  ONLY. The following setup procedure is for UPS WorldShip® to use the Acctivate EDI/Packaging Manager module. If you have not purchased this module please refer to the UPS WorldShip® Installation for Non EDI/Packaging

Posted in Add-On Modules, Configuration, EDI, Shipping

“Error resolving name (email@email.com) for MAPI message(Not supported).”

Error resolving name (email@email.com) for MAPI message(Not supported). This error has come up for some users that have recently updated their Windows workstations. It seems to happen mainly for those users set up with an Office 365 email account. To

Posted in Configuration, Email, Technology

“Access to the path….is Denied” is received whenever browsing to the Acctivate mobile webpage

This occurs when the share permissions on the \\SERVERNAME\Acctivate share is not setup to allow certain accounts. In this case, the IIS_IUSRS account needs to be added in order for the webpage to appear. Go to the Acctivate directory on

Posted in Configuration, Mobile, Technology

Setting a default printer for Acctivate

The default printer for Acctivate is based upon the default printer for windows. To review what printer is the current default, go to Control Panel > Hardware and Sound > Devices and Printers. The default printer is going to have

Posted in Configuration, Reports
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