Where does my Alternate Product ID and Alternate Description come from during initial setup?

If in QuickBooks you have been using the ‘Purchase Information: Description on Purchase Transactions’ and ‘Sales Information: Description on Sales Transactions’ fields you will see this information in Acctivate.  The data in both of these fields as well as the

Posted in Installation, Inventory

Is it possible to uninstall an update?

From time to time after installing an update to Acctivate, users may wonder if it is possible to go back to a previous version of Acctivate. This can be desired for a number of reasons. However, Acctivate users should be

Posted in Installation

Upgrade Acctivate database from a command line

After installing a new Acctivate update, each company file will typically require a database upgrade.  Typically, users are prompted to start a database upgrade the first time a user logs into Acctivate after the installation of the update completes.  However,

Posted in Database, Installation

The network path was not found

When starting Acctivate, users may receive the following message: Run-time error ‘-2147024829 (80070043)’: The network name cannot be found. This message may be received if one of the Acctivate file shares can’t be browsed to from the workstation or the directory has

Posted in Installation

Create Pervasive ODBC Driver DSNs for 64bit SQL Server

For CYMA customers that will be using both Pervasive 64bit and SQL Server 64bit, you will need to manually create the Pervasive ODBC DSNs. By default, Acctivate will create the 32bit DSNs, which will not be compatible with the 64bit

Posted in Installation

Locating the Server with Acctivate’s Active Database

When using more than one server, there may come a time when Acctivate’s database is copied from one server to another one. This is especially true if you have undergone a server migration at some point in the past. While

Posted in Database, Installation, Technology

Install SQL Server 2016 Express Edition

The Acctivate Server (New/Full) Install package includes SQL Server Express Edition.  However, there are times when you may need to install SQL Server Express for Acctivate separately.  Please follow the instructions below to install and configure SQL Server 2016 Express Edition for

Posted in Installation, Uncategorized

Microsoft .NET 4.5 installation returned exit code 5100

Acctivate utilizes the Microsoft .NET Framework, a programming model for Windows applications.  Microsoft .NET is a very popular framework, but Acctivate may need to install updates from time-to-time, such as upgrading to .NET 4.5 in Acctivate version 10.1. During the upgrade, you will see

Posted in Installation

Sync may require QuickBooks Admin after update

QuickBooks requires that any third-party software be “digitally signed” before accessing QuickBooks data (e.g., our Sync with QuickBooks).  From time to time, Acctivate may need to renew/refresh our digital certificate used for authentication.  The following message may appear after installing an Acctivate Update and

Posted in Installation, QuickBooks and Sync

Crystal Reports Run-time Engine

Acctivate uses the Crystal Reports XI R2 runtime engine to generate all reports in the software.  The Crystal Reports runtime is delivered with the Acctivate software on both the server and the workstations under a royalty-free distribution license.  Therefore, there is no additional cost to Acctivate

Posted in Installation, Reports
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