“Unexpected error from external database driver (1).” Importing from Excel

Starting 10/10/2017, users may experience an error “Unexpected error from external database driver (1)” when importing data into Acctivate. This is caused by a Microsoft security update release that inadvertently affects the JET provider (see this article from Microsoft). The only

Posted in Microsoft

Common Causes for “Could Not Connect to SQL Server”

Following a server migration, new installation of Acctivate on a workstation, or a network related change within your system, you may encounter an error along the lines of: Could not Connect to SQL Server If you get this message, there

Posted in Microsoft, Other Applications, Technology

Microsoft Visual C++ Runtime Library error

If you have received the Microsoft Visual C++ Runtime Error, this is not an Acctivate error.  This error could be caused by installation of new software, and has been reported after installing recent Windows Updates.  The most likely cause is

Posted in Installation, Launch Acctivate, Microsoft, Other Applications, Reports, Technology

Stop Excel From Removing Leading Zeros

It is important to remember that the when preparing data to be imported it must match exactly what is in Acctivate.  This includes any leading zeros for Product ID’s, UPC’s, etc.  If you have ever tried to input numbers to

Posted in Getting Started, Import Data, Microsoft

Resolving the “Connection to the server was lost” Error

Occasionally, while working within Acctivate, users may see the following message pop up: Typically, this warning can appear for the following reasons: The network connection to the server is broken or temporarily down The server is rebooting The instance of

Posted in Microsoft, Other Applications, Technology

Install SQL Server 2016 Express Edition

The Acctivate Server (New/Full) Install package includes SQL Server Express Edition.  However, there are times when you may need to install SQL Server Express for Acctivate separately.  Please follow the instructions below to install and configure SQL Server 2016 Express Edition for

Posted in Installation, Microsoft, Other Applications, Technology

“Acctivate was not able to install required updates” when Shared Management Objects is out of date

After updating Acctivate to a new version, users will occasionally run into an error stating: “Acctivate was not able to install required updates: Error: “Registry HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\SharedManagementObjects\CurrentVersion\Version is out of date (10.51.2500.0 < 11.0.2100.60). Running msiexec.exe with args /i

Posted in Microsoft, Other Applications, Technology

Unable to connect to Evaluation Environment

After selecting to download the Acctivate Evaluation RDP file, sent by your Acctivate Sales Representative, you may receive the error, below:   This error may be received if the credentials saved on the RDP file are blocked by some Antivirus

Posted in Microsoft, Other Applications
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