Common Causes for “Could Not Connect to SQL Server”

Following a server migration, new installation of Acctivate on a workstation, or a network related change within your system, you may encounter an error along the lines of: Could not Connect to SQL Server If you get this message, there

Posted in Microsoft, Other Applications, Technology

“Operating System error system may not find the file specified e:\sql10_main_t….” when attempting to start the SQL Server service

A new installation of SQL Server 2014 express may present problems when starting the service at the end of the installation. You can attempt to start the instance by hand using “Service.msc”, browsing down to SQL SERVER (ACCTIVATE), right clicking

Posted in Database, Other Applications, Technology

The remote server returned an error: (400) Bad Request… when processing a credit card

Processing credit cards in Acctivate with either QuickBooks Merchant Services or may return the following Remote server error (400) Bad Request. Received empty or truncated http inputstream. First, check the customer record or the name on the credit card

Posted in Other Applications, Sales

Deleting Customers from Acctivate

You have old, inactive or duplicate customer records, now you want to delete them.  Acctivate does not allow users to delete customers once a record has been created.  While it may sound like a simple click of the mouse or

Posted in Customer, Database, Other Applications, QuickBooks and Sync

Microsoft Visual C++ Runtime Library error

If you have received the Microsoft Visual C++ Runtime Error, this is not an Acctivate error.  This error could be caused by installation of new software, and has been reported after installing recent Windows Updates.  The most likely cause is

Posted in Installation, Launch Acctivate, Microsoft, Other Applications, Reports, Technology

How to search through note fields

If a user needs to find a specific note that was entered, they can use the note search to find it. To do this, Right click on the notes section and click on FIND. This will generate a search box

Posted in Customer, Inventory, Other Applications

Resolving the “Connection to the server was lost” Error

Occasionally, while working within Acctivate, users may see the following message pop up: Typically, this warning can appear for the following reasons: The network connection to the server is broken or temporarily down The server is rebooting The instance of

Posted in Microsoft, Other Applications, Technology

Receiving error when invoicing “Illegal format for Item GL Group…”

For Acctivate users who are integrated with Intacct, they may run into a variation of the following error: create_item Button 2.6″ error BL03000018  Illegal format for Item GL Group : Name SYS_ITEMGLGRP_Button 2.6". If you are to receive this error,

Posted in Configuration, Other Applications, Technology

“An error occurred in the Microsoft .NET Framework while trying to load assembly id 65675” may occur when moving Acctivate to a new server

You may run into this error message whenever moving Acctivate to a new server. An error occurred in the Microsoft .NET Framework while trying to load assembly id 65537. The server may be running out of resources, or the assembly

Posted in Microsoft, Other Applications, Technology

Embedding the Acctivate SQL Database Password in a Microsoft Excel Query

If you have created a Microsoft Query using an ODBC connection to the the Acctivate database and now you need to refresh the data but Excel is asking for a password.  This is because the Allow saving Password in your Microsoft

Posted in Excel, Other Applications
Still need help?
Search all content on this site, contact support at 817-870-1311, or create a support request.