Articles

Credit Proof vs. Credit Memo

In business when a customer submits a request to return an incorrect or damaged product, navigate to Sales > Credit Memo  to open the credit window. If the customer will return the unwanted item, it may be necessary to provide

Posted in Customer, QuickBooks and Sync, Sales

Deleting Customers from Acctivate

You have old, inactive or duplicate customer records, now you want to delete them.  Acctivate does not allow users to delete customers once a record has been created.  While it may sound like a simple click of the mouse or

Posted in Customer, Database, Other Applications, QuickBooks and Sync

Before upgrading your version of QuickBooks

Although it is important to regularly back up your company file,  it is very essential to back up both Acctivate and your Quickbooks files when you are upgrading your version of Quickbooks. For more information on how to backup Acctivate click

Posted in QuickBooks and Sync

How The QuickBooks Sync Works

Acctivate is designed to sync data to and from QuickBooks (see the QuickBooks Sync help article). This article is designed to show specifically how the sync with QuickBooks works. When a sync is initiated from within Acctivate, the Synchronize with

Posted in QuickBooks and Sync

“Transaction could not be locked. It is in use by another user.” Synchronization Error

Occasionally, when syncing Acctivate with QuickBooks, users may encounter the an error similar to the following: Error TxnDelVoid SubmitQBDeletionBatch: error while deleting journal entry D72EF-1234567899 Ref Number 001234: Cannot delete the object specified by the id = “D72EF-1234567899”.  QuickBooks error

Posted in QuickBooks and Sync

Index of Quickbooks Sync Errors

This article is a list of links to articles on the helpsite that deal with common sync errors users may encounter from time to time syncing with Quickbooks. We’ll update this list regularly, but if your error isn’t on the

Posted in QuickBooks and Sync

QuickBooks SDK Verbose Logging

Acctivate uses the QuickBooks SDK to synchronize with data with QuickBooks.  Please refer to our QuickBooks Sync guide for an overview.  You might also want to search for “QuickBooks Sync” if you have a specific sync issue. The following article is to gather a detailed log

Posted in QuickBooks and Sync

Why are QuickBooks Items disabled?

Once an Acctivate company has been created against a QuickBooks file, your QuickBooks inventory is deactivated.  Your transaction history in QuickBooks is NOT deleted, though.  All product information and transactions will take place in Acctivate.  You can read more regarding

Posted in Inventory, QuickBooks and Sync

Sync Error “Employee cannot be deleted since there are related Business Activity time entries”

From time to time, users may encounter a sync error like “Employee cannot be deleted since there are related Business Activity time entries.” This typically means that an Employee record in QuickBooks was deleted, and that employee is related to

Posted in QuickBooks and Sync
Still need help?
Search all content on this site, contact support at 817-870-1311, or create a support request.