Articles

Sync may require QuickBooks Admin after update

QuickBooks requires that any third-party software be “digitally signed” before accessing QuickBooks data (e.g., our Sync with QuickBooks).  From time to time, Acctivate may need to renew/refresh our digital certificate used for authentication.  The following message may appear after installing an Acctivate Update and

Posted in Installation, QuickBooks and Sync

Marking Customer as Inactive or Active

Customers can be marked as Active or Inactive from within Quickbooks or Acctivate. After marking customers as inactive in either one, the changes will be carried over following a sync. This article will cover how to make customers active/inactive in

Posted in Customer, QuickBooks and Sync

QuickBooks Synchronization Options

By default, the Acctivate synchronization will be set to run a Full Sync. The Full Synchronization includes all transactions within a 24 hours period since the last successful sync. To change this setting, you’ll need to click the Options +

Posted in QuickBooks and Sync

Change Name of Existing GL Account

At times it can be useful to edit the name of an existing GL account to one that makes more sense for your company. Here, we will be changing the name of the existing GL account “Suspense Purchases” to “Accrued

Posted in Accounting, Configuration, QuickBooks and Sync

“Missing Account” Journal synchronization error

During a synchronization with QuickBooks, Acctivate users may receive messages similar to: Error Journal SubmitGLJournalBatch: error while creating journal entry ‘somejournalID’: There was an error when saving a General Journal transaction.  QuickBooks error message: Missing account. This error is typically

Posted in Configuration, QuickBooks and Sync

Internet Explorer 6.0 SP1 Error Received During Install

Certain versions of QuickBooks require Microsoft Internet Explorer version 6.0 (or later). During the Acctivate installation, we sometimes update the QBFC component of QuickBooks which can prompt this version check. The error in its entirety is below: Acctivate requires Microsoft

Posted in QuickBooks and Sync, Technology

Sync Warning “Invoice Amount has changed”

From time to time you may notice a sync warning stating something like: “2016/02/24 14:12:57 Warning Invoice The amount of invoice B3350Z has changed from $10.00 in Acctivate to $20.00 in QuickBooks.“ First, it’s important to understand that these are

Posted in Accounting, Purchasing, QuickBooks and Sync, Sales

“Could Not Find Link” sync error

From time to time our customers will report a sync error stating something like: “Error Salesperson InsertSalesRepAux: Could not find link for F100000-1000000000” This is usually caused by a newly created Salesperson having a “Sales Rep Type” of “Other Name” instead of “Employee.”

Posted in QuickBooks and Sync

Customer Collection Trend

On the Credit tab of the Customer window, you will notice a field called  “Collection trend (days).” This field is designed to display how much time, in days, exists between an invoice date and the date the payment was collected

Posted in Accounting, Customer, QuickBooks and Sync

QuickBooks Dividing Date Synchronization Error

“QuickBooks error message: You may not create or edit a transaction dated on or before the dividing date.” If you have recently created an Accountant’s Copy of your QuickBooks data file, you may receive a synchronization error stating that a transaction cannot

Posted in Accounting, QuickBooks and Sync
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