Articles

How to do webstore conversions with xpaths

When receiving in values from a webstore, instead of writing long xpaths with different conversion formulae,  you can make and path then use the Acctivate converison tool. Conversions will take place after the value of the xpath is evaluated. As

Posted in Technology, Web Store Integration

Synchronizing with a New QuickBooks File

Customers contact our support team regarding the ability to synchronize their current Acctivate company file with a newly created QuickBooks file. The most basic answer to this question is “don’t do it“. Below is an explanation of what happens when

Posted in QuickBooks and Sync, Technology

Common Causes for “Could Not Connect to SQL Server”

Following a server migration, new installation of Acctivate on a workstation, or a network related change within your system, you may encounter an error along the lines of: Could not Connect to SQL Server If you get this message, there

Posted in Microsoft, Other Applications, Technology

“Operating System error system may not find the file specified e:\sql10_main_t….” when attempting to start the SQL Server service

A new installation of SQL Server 2014 express may present problems when starting the service at the end of the installation. You can attempt to start the instance by hand using “Service.msc”, browsing down to SQL SERVER (ACCTIVATE), right clicking

Posted in Database, Other Applications, Technology

Microsoft Visual C++ Runtime Library error

If you have received the Microsoft Visual C++ Runtime Error, this is not an Acctivate error.  This error could be caused by installation of new software, and has been reported after installing recent Windows Updates.  The most likely cause is

Posted in Installation, Launch Acctivate, Microsoft, Other Applications, Reports, Technology

Acctivate Database Backup Prompt

In newer versions of Acctivate, there is a prompt upon exiting the application to create a backup if a SQL backup has not been run in the last 7 days. This prompt will show for all users until the backup

Posted in Database, Technology

“Error resolving name (email@email.com) for MAPI message(Not supported).”

Error resolving name (email@email.com) for MAPI message(Not supported). This error has come up for some users that have recently updated their Windows workstations. It seems to happen mainly for those users set up with an Office 365 email account. To

Posted in Configuration, Email, Technology

“Access to the path….is Denied” is received whenever browsing to the Acctivate mobile webpage

This occurs when the share permissions on the \\SERVERNAME\Acctivate share is not setup to allow certain accounts. In this case, the IIS_IUSRS account needs to be added in order for the webpage to appear. Go to the Acctivate directory on

Posted in Configuration, Mobile, Technology

Resolving the “Connection to the server was lost” Error

Occasionally, while working within Acctivate, users may see the following message pop up: Typically, this warning can appear for the following reasons: The network connection to the server is broken or temporarily down The server is rebooting The instance of

Posted in Microsoft, Other Applications, Technology

Barcode Prints Incorrectly from Hosted Environment

Whenever you’re printing forms containing barcodes, you’ll need to make sure to have the proper font files installed on the local machine. This means whenever you’re using a hosted environment and printing locally, you’ll need to install the IDAutomation fonts on

Posted in Reports, Technology
Still need help?
Search all content on this site, contact support at 817-870-1311, or create a support request.