Articles

Synchronizing with a New QuickBooks File

Customers contact our support team regarding the ability to synchronize their current Acctivate company file with a newly created QuickBooks file. The most basic answer to this question is “don’t do it“. Below is an explanation of what happens when

Posted in QuickBooks and Sync, Technology

Common Causes for “Could Not Connect to SQL Server”

Following a server migration, new installation of Acctivate on a workstation, or a network related change within your system, you may encounter an error along the lines of: Could not Connect to SQL Server If you get this message, there

Posted in Technology, Uncategorized

“Operating System error system may not find the file specified e:\sql10_main_t….” when attempting to start the SQL Server service

A new installation of SQL Server 2014 express may present problems when starting the service at the end of the installation. You can attempt to start the instance by hand using “Service.msc”, browsing down to SQL SERVER (ACCTIVATE), right clicking

Posted in Database, Other Applications, Technology

Microsoft Visual C++ Runtime Library error

If you have received the Microsoft Visual C++ Runtime Error, this is not an Acctivate error.  This error could be caused by installation of new software, and has been reported after installing recent Windows Updates.  The most likely cause is

Posted in Installation, Launch Acctivate, Microsoft, Other Applications, Reports, Technology

Acctivate Database Backup Prompt

In newer versions of Acctivate, there is a prompt upon exiting the application to create a backup if a SQL backup has not been run in the last 7 days. This prompt will show for all users until the backup

Posted in Database, Technology

“Error resolving name (email@email.com) for MAPI message(Not supported).”

Error resolving name (email@email.com) for MAPI message(Not supported). This error has come up for some users that have recently updated their Windows workstations. It seems to happen mainly for those users set up with an Office 365 email account. To

Posted in Configuration, Email, Technology

“Access to the path….is Denied” is received whenever browsing to the Acctivate mobile webpage

This occurs when the share permissions on the \\SERVERNAME\Acctivate share is not setup to allow certain accounts. In this case, the IIS_IUSRS account needs to be added in order for the webpage to appear. Go to the Acctivate directory on

Posted in Configuration, Mobile, Technology

Barcode Prints Incorrectly from Hosted Environment

Whenever you’re printing forms containing barcodes, you’ll need to make sure to have the proper font files installed on the local machine. This means whenever you’re using a hosted environment and printing locally, you’ll need to install the IDAutomation fonts on

Posted in Reports, Technology

Opening CYMA from within Acctivate

In order to open the CYMA application from within Acctivate you need to check two things. The User ID and password for both systems has to match. So if I have a User ID called ‘ABC’ in Acctivate, that User

Posted in Configuration, Technology

“Component “…” or one of its dependencies not correctly registered: a file is missing or invalid” received in Acctivate logs

Some windows components might become unregistered or missing . If this occurs, some errors may occur in the Acctivate logs like the sample below. “Component ‘COMDLG32.OCX’ or one of its dependencies not correctly registered: a file is missing or invalid”

Posted in Technology
Still need help?
Search all content on this site, contact support at 817-870-1311, or create a support request.