This occurs when the share permissions on the \\SERVERNAME\Acctivate share is not setup to allow certain accounts. In this case, the IIS_IUSRS account needs to be added in order for the webpage to appear. Go to the Acctivate directory on…
Articles
Resolving the “Connection to the server was lost” Error
Occasionally, while working within Acctivate, users may see the following message pop up: Typically, this warning can appear for the following reasons: The network connection to the server is broken or temporarily down The server is rebooting The instance of…
Barcode Prints Incorrectly from Hosted Environment
Whenever you’re printing forms containing barcodes, you’ll need to make sure to have the proper font files installed on the local machine. This means whenever you’re using a hosted environment and printing locally, you’ll need to install the IDAutomation fonts on…
Posted in Reports, Technology
Opening CYMA from within Acctivate
In order to open the CYMA application from within Acctivate you need to check two things. The User ID and password for both systems has to match. So if I have a User ID called ‘ABC’ in Acctivate, that User…
Posted in Configuration, Technology
“Component “…” or one of its dependencies not correctly registered: a file is missing or invalid” received in Acctivate logs
Some windows components might become unregistered or missing . If this occurs, some errors may occur in the Acctivate logs like the sample below. “Component ‘COMDLG32.OCX’ or one of its dependencies not correctly registered: a file is missing or invalid”…
Posted in Technology
Resize the window lookup grid height
From time to time, users may resize the grid in the lookup windows and would prefer to reset the grid back to the original height so they can view a larger quantity of the search results. This can be accomplished…
Posted in Technology
Using Remote App with Acctivate
RemoteApp enables you to make programs that are accessed remotely through Remote Desktop Services appear as if they are running on the end user’s local computer. This application can be used to provide Acctivate to remote users as well. If…
Troubleshoot Performance Problems
If you have spent any amount of time using computers, you have most likely endured slow applications, lagging data entry, unresponsive windows and screens, etc. This type of behavior is always frustrating. If you find that Acctivate is hanging or seems to…
Posted in Technology
Importing a XML File using a Webstore Template
Along with standard webstores, users have the ability to import in orders defined within a given xml file. To do this, go to Web stores > Web Store Sync > click Configure > Highlight the template you want > Then…
How to use Xpath ScratchPad with a Webstore template
The xpath ScratchPad tool is a easy way to test xpath statements without actually running an import. The user just needs to find a sample xml file from their webstore. Assuming the webstore has been setup (running and importing in…
