“Access to the path….is Denied” is received whenever browsing to the Acctivate mobile webpage

This occurs when the share permissions on the \\SERVERNAME\Acctivate share is not setup to allow certain accounts. In this case, the IIS_IUSRS account needs to be added in order for the webpage to appear. Go to the Acctivate directory on

Posted in Configuration, Mobile, Technology

Resolving the “Connection to the server was lost” Error

Occasionally, while working within Acctivate, users may see the following message pop up: Typically, this warning can appear for the following reasons: The network connection to the server is broken or temporarily down The server is rebooting The instance of

Posted in Microsoft, Other Applications, Technology

Barcode Prints Incorrectly from Hosted Environment

Whenever you’re printing forms containing barcodes, you’ll need to make sure to have the proper font files installed on the local machine. This means whenever you’re using a hosted environment and printing locally, you’ll need to install the IDAutomation fonts on

Posted in Reports, Technology

Opening CYMA from within Acctivate

In order to open the CYMA application from within Acctivate you need to check two things. The User ID and password for both systems has to match. So if I have a User ID called ‘ABC’ in Acctivate, that User

Posted in Configuration, Technology

Receiving error when invoicing “Illegal format for Item GL Group…”

For Acctivate users who are integrated with Intacct, they may run into a variation of the following error: create_item Button 2.6″ error BL03000018  Illegal format for Item GL Group : Name SYS_ITEMGLGRP_Button 2.6". If you are to receive this error,

Posted in Configuration, Other Applications, Technology

“An error occurred in the Microsoft .NET Framework while trying to load assembly id 65675” may occur when moving Acctivate to a new server

You may run into this error message whenever moving Acctivate to a new server. An error occurred in the Microsoft .NET Framework while trying to load assembly id 65537. The server may be running out of resources, or the assembly

Posted in Microsoft, Other Applications, Technology

“Component “…” or one of its dependencies not correctly registered: a file is missing or invalid” received in Acctivate logs

Some windows components might become unregistered or missing . If this occurs, some errors may occur in the Acctivate logs like the sample below. “Component ‘COMDLG32.OCX’ or one of its dependencies not correctly registered: a file is missing or invalid”

Posted in Technology

Resize the window lookup grid height

From time to time, users may resize the grid in the lookup windows and would prefer to reset the grid back to the original height so they can view a larger quantity of the search results.  This can be accomplished

Posted in Technology

Using Remote App with Acctivate

RemoteApp enables you to make programs that are accessed remotely through Remote Desktop Services appear as if they are running on the end user’s local computer. This application can be used to provide Acctivate to remote users as well. If

Posted in Database, Getting Started, Launch Acctivate, Technology

Troubleshoot Performance Problems

If you have spent any amount of time using computers, you have most likely endured slow applications, lagging data entry, unresponsive windows and screens, etc.  This type of behavior is always frustrating.  If you find that Acctivate is hanging or seems to

Posted in Technology
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