Downloading a Report File Emailed with a Web Link

If you are working with a Support Rep to make modifications to a report or for a new report, and they email you the file, follow the steps below to download and save the report file. Both .rpt and .acctrpt

Posted in Configuration, Reports, Uncategorized

Setup UPS using Default Mapping Templates

Configuring UPS WorldShip® to Import data from Acctivate using Templates. First, make certain that you have completed the ODBC setup (This must be completed before you begin the UPS WorldShip® integration process. A 32-bit ODBC connection is required) Ensure when setting up the ODBC

Posted in Shipping, Uncategorized

“Length of NEW column color cannot be zero” error when creating new sales order

Starting with the Windows 10 update (version 1809), it has been reported that opening existing sales orders or creating new orders in Acctivate leads to the following error:  “Length of NEW column color cannot be zero” It’s likely that the

Posted in Sales, Uncategorized

Order Manager Inventory Allocation when Scheduling

In Acctivate, inventory will not be allocated to booked or back-ordered orders automatically.  Those orders need to have inventory scheduled manually, even if there is now a sufficient quantity in your warehouse(s).  Of course, it’s not always practical to manage

Posted in Order Manager, Uncategorized

Pending Amazon Orders and ChannelAdvisor

Acctivate integrates with the web store ChannelAdvisor, which can act as a web platform that consolidates orders and inventory quantities for other web shopping carts such as Amazon.  Acctivate will import in orders from ChannelAdvisor based on the ordered date

Posted in Uncategorized

Join a Remote Support Connection using ConnectWise Control

Acctivate Support and Implementation now use a new remote connection tool called ConnectWise Control. When submitting a Support Request, users may receive a response from an Acctivate Support Representative asking to set up a remote support connection wherein the Support

Posted in Uncategorized

Adding a Zero Cost Item to Acctivate

Users may want to keep track of an item’s availability, but not its cost. Typically, this happens for items like boxes or pallets. To set up a zero cost item, take the following steps. Create a new inventoried product in

Posted in Uncategorized

“The SMTP server requires a secure connection” email error

When trying to send an email from Acctivate, you may encounter an error with phrasing similar to “The SMTP server requires a secure connection”. While this error is somewhat unclear, the gist of it is that the user’s email address

Posted in Uncategorized

EDI 850 orders not showing up in the Process EDI window

If you are setting up or using EDI to import in and process orders, you may run into a problem with 850s not showing up in the Process EDI window within Acctivate. There are a few different potential causes for

Posted in Uncategorized

How to speed up your database backup

If your backup process is taking a long time and the backup file is becoming overly large, you can resolve both of these problems by overwriting the existing sets. A “set” in Acctivate is like a snapshot of the database

Posted in Uncategorized
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