When using a label printer on Windows 7, the default printer settings may not communicate with Acctivate. There is an issue with Windows 7 with how it treats default printer settings in some programs. If you have your printer default…
Yearly Articles: 2012
Database Maintenance
The Acctivate Database Maintenance utility is designed to manage the Acctivate company list, connection to the database server, and enable users to create a new backup or restore an existing backup file. Database Maintenance is located on the Windows Start…
Posted in Database
New/Modified Crystal report doesn’t load in Acctivate
Below, you will find steps to troubleshoot if your newly created or modified Crystal report does not load correctly in Acctivate. First, determine which report file is being used Acctivate by going to File > Configuration Management > Reports > Report Catalog. The…
Posted in Reports
Customer EDI Purchase Order Product IDs
Acctivate can import Customer Purchase Orders (i.e., Acctivate Sales Orders) from your EDI Trading Partner(s). Trading Partners may not use the same Product ID, SKU or UPC that is in your Acctivate system. Therefore, a flexible configuration exists to match…
Posted in EDI
QuickBooks – Application with Invalid Certificate
QuickBooks requires that all Integrated Applications (e.g., Acctivate) must have a valid Digital Certificate. This certificate is required to allow the application to access the QuickBooks data. This also allows future access without the QuickBooks Admin in Single-User Mode. Acctivate…
Posted in QuickBooks and Sync
EDI Customer Setup in Acctivate
Acctivate customers can be linked to EDI Trading Partners in multiple ways. This decision is mostly based on how you would like to segregate customer sales orders, invoices and payments for the trading partner. 1) One Customer, Multiple Ship-To Locations…
Synchronization Error – Error occurred while creating the product class…
“Error occurred while creating the product class EQUIP,” is caused because the name “EQUIP” of the list element is already in use. This synchronization error is returned when the name referenced in the Synchronization Error already exists in QuickBooks. The…
Posted in QuickBooks and Sync
Correcting incorrect inventory receipts
Here are a few examples of ways you can correct mistakes made when posting receipts. Note: The following solutions use reversing transactions to correct a mistake. You can also Void the posted Inventory Receipt transaction and re-enter it. Refer to the Correct Inventory Receipt…
Posted in Inventory
Duplicate Customer Synchronization Error: The name “Mike Smith” is already in use
If you receive the following synchronization error is in the synchronization log file: Error Customer SubmitCustomerBatch: error while creating customer Mike Smith {640437EF-BB94-42AC-A59F-92EA45881892}: The name “Mike Smith” of the list element is already in use. This message is received due…
Posted in Customer, QuickBooks and Sync
Login to Acctivate database in Crystal Reports
When working with Crystal Reports, it will prompt you to log into the database to access your company information. This will also allow you to preview your data within Crystal Reports. Follow these steps to log into the database: Select…
Posted in Reports
