Articles

Process Credit Cards During Prepare Invoices

Starting in version 10.2, users are able to process credit cards in the Prepare Invoices window. This means that multiple invoices can be created in a batch, and credit card charges can also be processed in a batch. Acctivate has

Posted in Sales

Charging A Re-Stocking Fee On Credit Memos

Some companies may have a return policy which charges a re-stocking fee for returned goods. This help article covers the process of setting up the re-stocking fee and shows how this will work on Credit Memos. The first step in setting

Posted in Customer, Sales

Cannot add shipping because default shipping product is not a charge.

Trying to invoice an order with shipping charges, users may receive the following popup message, when the shipping product is not set up correctly. Usually the above message indicates the shipping product is set as “Non-inventoried” and/or have incorrect values

Posted in Shipping

Create a miscellaneous charge product

In the event you need to add some additional charge to an Invoice, you will need to first create an “Other Charge” product.  This will allow you to add this “Other Charge” product to a Sales Order or Credit Memo,

Posted in Inventory, Sales
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