Getting Support

The Acctivate support team is here to help you! Once you have gone live with Acctivate, you will be transitioned to the Support Team for all necessary Support. When creating a new support request, we recommend you include all pertinent information for your question or issue when submitting a new request. This includes screen shots, specific details about your setup, and why this is an issue. Receiving the full details of your question or issue will enable us to efficiently resolve any submitted request.

To submit an Online Support Request:

  1. In Acctivate, select Help > Acctivate Support > Request Support.
    • You can also go directly to the Support page to open a new or view old requests. Be sure to have your Acctivate ID and Password handy as this requires a log in.
  2. To create a new Support Request, complete the form, attach any pertinent documents, and click Submit.
  3. You can also update previously submitted requests and add additional information after clicking on the Support Request.  Any submitted messages to an existing Request will be received by the assigned Support Specialist.

Note: Responses to web requests are from Please add this address to your “safe senders” list in your email application to ensure that our responses get to your inbox.


Still need help?
Search all content on this site, contact support at 817-870-1311, or create a support ticket.