Starting in Acctivate 10, users will be required to enter in their Acctivate ID and Password during the installation of Acctivate, including all Updates. Your Acctivate ID and Password were provided during the initial registration of Acctivate. If you aren’t…
Articles
Could not install Microsoft .NET 3.5 (Error 1)
Acctivate’s server installer distributes and installs Microsoft .NET 3.5 if this Windows component wasn’t previously installed. In a clean installation of Windows, Microsoft .NET 3.5 may not be currently installed. During the installation of Acctivate, users may receive the error, below.…
Posted in Installation
Installing Acctivate Mobile Updates
Acctivate Mobile software updates Software updates will be available for Acctivate Mobile along with most Acctivate updates. The Mobile Updates may affect the Acctivate Mobile Web Service and/or Acctivate software on each device. Note: We recommend that you install the Acctivate software updates on…
Posted in Installation, Mobile
Receiving “Run Time Error: 50003” After Bad Acctivate Install
Acctivate requires various component files to be installed and registered on your workstation in order to properly run. Occasionally, if an Acctivate Workstation Install is not completed successfully (i.e. errors are returned during the installation, or the installation is unable…
Posted in Installation
Unable to start Acctivate Troubleshooting Guide
The following guide will assist in troubleshooting and correcting common issues that may prevent Acctivate from starting on all computers, just workstations, or just one specific workstation. Scroll down to the section that best describes your current scenario. Section 1.…
Posted in Installation
Browse to the Acctivate Share from a workstation
On a workstation where users may run Acctivate, you may need to browse to either the Acctivate or AcctivateData share on the server. In order to accomplish this, Open Windows Explorer on the workstation. Type in the UNC path to…
Posted in Installation
Enable SQL Server protocols
When an instance of SQL Server is manually installed some connection protocols may be disabled by default. After configuring Acctivate to connect to SQL Server, Acctivate may launch on the server, however you may receive an “Unable to connect to database server” error…
Posted in Installation
Connect Acctivate to a new SQL Server
If you would like to connect Acctivate to a new SQL Server instance, whether SQL Server is running on the same physical Server as Acctivate or a different local server computer, you will need to follow the steps below. On…
Posted in Installation
Acctivate and AcctivateData Shares
When you install Acctivate on your Server computer, two different Windows directories are created, which contain both program data as well as company data. Here is a breakdown of both of these directories regarding the contents, the local directory locations, as well…
Posted in Installation
Using Computer Management to Close Open Acctivate Files
During the Acctivate update process, you will need to close all Acctivate instances in order to update the software. If some users are still logged in to Acctivate during this time, the following error will be returned: If this user…
Posted in Installation
