When importing in sales orders using the Acctivate web store module, Acctivate will first try to find a customer in Acctivate that matches the customer who placed the order on your web store site. If no matching customer can be…
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‘Unknown payment method…’ during webstore import
Users may receive an error during a Sales Order import if the Payment Method imported in doesn’t match the list of available Payment Methods. The following error notates the method of Payment from the webstore is specifically named ‘authnetcim’, which has…
Posted in Web Store Integration
Disable Business Alert Warnings for Web Store
During the setup of the web store module, customers sometimes like to see the creation of Business Alerts for warnings received during the import. To disable this option, follow the steps below: Go to Web Stores > Web Store Sync or click the Web Store icon.…
Posted in Business Alerts, Web Store Integration
Import Magento Configurable Items
Configurable Items in Magento may need to be handled differently when importing in Magento Orders via our Web Store module. By default, when importing in Magento Orders in which a configurable item is included, you may find the item is…
Posted in Web Store Integration
Navigate to the Acctivate Webstore log file
Acctivate offers a Webstore module, which provides a way to import in Customers and Sales Orders as well as export back Product Availability and Tracking Numbers. The Web Store logs contain a wealth of information that can be used to troubleshoot Web…
Posted in Web Store Integration
Web Store Template – Options
When utilizing our Acctivate Web Store Integration, customers can decide which information is used to create records in Acctivate, as well as which information is sent back to update the web orders. These options are selected in the Options page…
Posted in Web Store Integration
Magento web store Shipment export error
In some instances during the web store shipment export for Magento you may receive the following error message after creating shipments for imported web orders: Call sales_order_shipment.create (‘xxxxxxxxxx’, {}) resulted in exception #102: Cannot do shipment for order. (Subdocument ‘shipment’)…
Posted in Web Store Integration
Integration with WordPress based web stores
By default WordPress based web stores do not include the necessary API component to connect externally with the Acctivate system. You will need to have the proper API(Application Programming Interface) created by a WordPress developer. This component is necessary to…
Posted in Web Store Integration
Magento Shopping Cart Shipment Export Options
When exporting tracking numbers for Shipments back to Magento, users may receive a “Cannot do shipment for order” warning during the sync with your Magento shopping cart. This is due to a limitation in Magento in which tracking numbers can…
Posted in Web Store Integration
Sales Order Import Configuration
Acctivate offers a built-in utility which allows users to import sales orders from text files (like Excel spreadsheets) or an Access database. The sales order import utility is designed to dramatically speed up the process of creating orders in Acctivate which…
Posted in Sales, Web Store Integration
