When you install Acctivate mobile, it will use the “Default site” and also a “default app pool”. If you use IIS for any other applications, then it might be a good idea to setup a new site with a different…
Articles
Creating a new Application Pool in IIS for Acctivate mobile
IIS utilizes an “application pool” to define application configuration settings. When you install Acctivate mobile, it will by default use the “Default Application Pool” and also the “Default website”. It’s possible that other applications use the “Default Application Pool” and…
Anti-Virus realtime scanning causes performance issues
Acctivate users may experience performance issues if their anti-virus uses a realtime scanning function. Realtime scanning may constantly scan all SQL Server activity, which can be an extensive amount of data flowing between the Acctivate server and the workstations. This can…
Unable to scroll using mouse wheel in Acctivate on Windows 10
Users running Acctivate on Windows 10 may find that they are unable to scroll through certain lists in Acctivate using their mouse wheel. There is a Windows 10 setting which can be disabled which will allow you to scroll using your mouse…
Posted in Technology
“Server error in ‘/’ Application. Access to ‘c:\Inetpub\wwwroot\accthandheld’ is denied” returned after installing Mobile
There are times when right after installing the Mobile module onto your server, you will receive the following message when browsing to “localhost/accthandheld” and clicking on “Install” Server error in ‘/’ Application. Access to c:\inetpub\wwwroot\accthandheld is denied. This just means…
Posted in Mobile, Technology
Internet Explorer 6.0 SP1 Error Received During Install
Certain versions of QuickBooks require Microsoft Internet Explorer version 6.0 (or later). During the Acctivate installation, we sometimes update the QBFC component of QuickBooks which can prompt this version check. The error in its entirety is below: Acctivate requires Microsoft…
Posted in QuickBooks and Sync, Technology
500.19 may be returned when browsing to the mobile handheld webpage (localhost/accthandheld)
Before installing Acctivate mobile, you are required to install two components to setup the Mobile webpage. First is IIS web services then ASP.NET. If the server OS is “Server 2012” or newer it’s possible Internet Information services (IIS) was installed…
Posted in Mobile, Technology
Boost Performance Solid State Drive and SQL 2014
One of the major enhancements introduced in SQL Server 2014 is the Buffer Pool Extension. This enhancement allows SQL to use the performance capabilities of Solid State hard drives. For Acctivate users, this means much faster functionality reading/writing/querying the Acctivate database. For…
“Acctivate was not able to install required updates” when Shared Management Objects is out of date
After updating Acctivate to a new version, users will occasionally run into an error stating: “Acctivate was not able to install required updates: Error: “Registry HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\SharedManagementObjects\CurrentVersion\Version is out of date (10.51.2500.0 < 11.0.2100.60). Running msiexec.exe with args /i…
Entered/Updated date format change
Starting in version 10, the Sales Order will display the entered by and status changed dates as number of days instead of the actual date. This can be seen by going into a sales order on the additional info tab…
Posted in Sales, Technology
