Acctivate tracks the “Next Number” to be used for each transaction type. In high volume situations, you may actually exceed the range of available order numbers. Instead of “looping” back to the first number, returning the error below: Order number…
Yearly Articles: 2012
“Could not find product ‘SomeProductID’ in database” in Acctivate Mobile WMS
If you scan a Product Barcode Label in Acctivate Mobile and receive a message stating “could not find product ‘some product’ in database”, here are a few steps on troubleshooting this message. Verify you are scanning a ProductID Barcode and…
Posted in Mobile
Troubleshooting UPS Worldship Export issues
Setting up UPS Worldship to Import in Orders or Packages to be processed for shipping and then exporting this shipment information back into ACCTivate can be accomplished by following the instructions in this document here. There are a number of…
Posted in Sales
Receive “Could not allocate space…” posting invoices and transactions
Users may receive the exception below when posting Invoices, transactions, or during a Synchronization with QuickBooks. Could not allocate space for object ‘dbo.tbInvoice’ in database ‘ACCTivate$DEMO’ because the ‘PRIMARY’ filegroup is full. This may be caused by two separate scenarios.…
Posted in Database, Technology
Add or Modify Vendors
Vendors are managed and maintained in QuickBooks. In order to add a vendor in Acctivate, you will need to first add the vendor in QuickBooks. Once you have saved your vendor in QuickBooks, run a synchronization. A list of all…
Posted in QuickBooks and Sync
ACCTivate Mobile WMS login screen excludes new Company.
If you create a new company in Acctivate Mobile WMS, you may need to restart the webservice in order for these changes to take effect in Acctivate Mobile WMS. There are two ways to restart the web service Acctivate uses.…
Posted in Mobile
Fixing Invalid Address Formats
When entering an address into an Address Panel, Acctivate will attempt to automatically parse what you type. Unfortunately, not all addresses are created equal. There are a few special cases which are misread by the parser. When this happens, there…
Create or Modify Terms Codes
Terms codes can be created and modified in QuickBooks and are not maintained in Acctivate. The terms code list is located in QuickBooks under Lists -> Customer and Vendor Profile Lists -> Terms List menu. Once a change has been…
Posted in Configuration, QuickBooks and Sync
“Updating Barcode Font” message appears when starting Acctivate
From time to time, an Acctivate Update may install new fonts into the Acctivate\ClientFiles folder. The next time you run Acctivate these font files will be copied from the ClientFiles folder to the workstation in to the Fonts folder. There…
Posted in Installation
Workstations unable to connect to database due to multiple server IP addresses.
In some very specific scenarios, Workstations may not be able to connect to the SQL Server when launching Acctivate. The exact cause is still somewhat unknown. Here are some of the scenarios in which this may happen: If your physical…
Posted in Installation
