Processing credit cards in Acctivate with either QuickBooks Merchant Services or Authorize.net may return the following Remote server error (400) Bad Request. Received empty or truncated http inputstream. First, check the customer record or the name on the credit card…
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The remote server returned an error: (400) Bad Request… when processing a credit card
Posted in Other Applications, Sales
Applying one payment to multiple invoices or multiple payments to one invoice
When dealing with payments in Acctivate, there may be some situations that require you to split up either the invoices related to an order, to the payments related to the order. This can happen for a wide variety of reasons.…
Posted in Accounting, Sales
Invoice not released. Order has scheduled kits with components not stocked in the selected warehouse(s)
When trying to create an invoice for a sales order containing a kit item you may receive this message: This message means that the kit product and one or more of its component products are not stocked in the same warehouse. When…
Ship Complete Lots
The Ship Complete Lots feature is designed for lot-numbered items that must be shipped as a whole, complete lot. To use this feature, you’ll need to have purchased the Mobile Picking module for Acctivate. By default, this option is not…
Skipped or Missing Invoice Numbers
From time to time, users may notice that some invoice numbers “go missing” or get skipped. This is not uncommon and can be attributed to a few different potential reasons for the missing numbers. We’ll go over the most common…
Why is my Packing List blank?
Acctivate does not allow the printing or re-printing of a Packing List once the order has been completed. The pack list will appear blank if nothing is scheduled and the order has been completed. One reason Acctivate does not allow…
Charging A Re-Stocking Fee On Credit Memos
Some companies may have a return policy which charges a re-stocking fee for returned goods. This help article covers the process of setting up the re-stocking fee and shows how this will work on Credit Memos. The first step in setting…
Find vs Begins With in Search Windows
Acctivate search windows use a Multi Field Search which looks for data in several different fields at once. The multi field search can also look for a character that is anywhere in the text for the values in those fields. For…
Credit Memo Payment Transactions
Credit Memo Invoices are created in Acctivate during the Credit Memo process. That invoice is then synchronized to QuickBooks. In QuickBooks, you can then select to apply a credit to another invoice or to use the credit to give a refund…
Posted in Sales
Import a credit card authorization from your webstore
Acctivate supports the importing in of an Authorize.net credit card authorization along with a webstore order, using our Webstore module. Once you are ready to invoice the sales order you imported in from your webstore, Acctivate will utilize the Authorize.Net…
Posted in Sales, Web Store Integration
